Everything we promise is in writing. Not here? Ask us directly.
FAQ
Hour credits
Hour credits
Buy a balance once. Every service has a published hour count, and each request deducts from your balance. No new quote per request, no negotiation.
Each balance has a published validity, extendable once by 30 days. Hours move freely between services.
No. A balance is prepaid credit, not a subscription. Only monthly retainers carry a 3-month minimum.
FAQ
Project packages
Project packages
A defined scope from the hour catalogue, with the scope and date fixed in your quote. Plus a presentation, 2 revision rounds, source files and full ownership.
Small additions are counted in hours and added to the schedule in writing. Big changes get a new quote.
Yes. Many clients buy a package for the launch and keep a balance for what follows.
FAQ
Delivery and revisions
Delivery and revisions
We present every delivery in one online session and explain the decisions. Then two rounds of notes, both included. A third round is 1 hour from your balance.
Miss a published date through our fault and 25% of that request's hours return to your balance. Automatically.
Yes. 100% ownership and open source files with every delivery. No licensing step.
FAQ
Quotes and payment
Quotes and payment
Book a 10-minute call. We confirm the scope and send a written quote within 24 h. You approve, then pay by card or bank transfer; the invoice is stored in your account.
VAT is shown on the quote and the invoice where it applies.
Yes. Larger packages can be split into two stages; the split is written in your quote.
FAQ
Your account
Your account
Once your quote is approved we set up your account: project status or balance, every request with its stage and rounds, the next meeting, invoices and your profile.
Yes. Add colleagues from your profile. Everyone sees the same requests and files.
From your account: pick the service, write the brief, attach references, set the date. You see the hours and your balance after, before sending.